Frequently Asked Questions (FAQ)


 
How do I know which type of Harvey windows I have on my home?


To determine which type of vinyl windows are in your home, you must locate the warranty label on your window. Please refer to our warranty label chart.
 
What causes condensation on windows?


Windows serve as visible areas for moisture to condense to warn you that there is too much moisture in the air inside your house.

To learn more about what causes condensation on windows refer to our Condensation Cures & Causes page.
 
How do I operate and maintain my new windows?


Please review our Easy Care Tips for information on how operate and maintain your harvey windows.
 
What if my windows don't tilt in?


There are a few reasons why your window may not tilt in. Please refer to our Closing Windows information.
 
What if my windows don't close completely?


There are a few reasons why your window may not close completely. Please refer to our Closing Windows information.
 
What if my sash doesn't operate correctly?


There are a few reasons why your window may not operate correctly. Please refer to our Closing Windows information.
 
How do I replace the pivot bar in my Harvey window?


Please refer to our Pivot Bar Instruction set for more information.
 
What is the moisture between the glass?


Moist air can fill the space between the panes of glass when the seals along the outer perimeter of glass fail. This is called "seal failure". Learn more about why moisture gets between the glass and what to do about it?
 
How can I install an air conditioner in my Harvey vinyl windows?


You cannot rest the air conditioner directly on the vinyl sill.

We suggest you put a 2 x 4 into the sill track that measures 1" or 2" higher than the sill so the air conditioner can rest on it or ask your contractor to use our A/C Sill Adaptor. Perfectly suited for A/C installations.

 
How do I remove my window screens?


Please refer to our Window Screen Removal instruction set.
 
How long do I have to finish my Majesty wood windows?


Majesty wood windows must be finished with stain, polyurethane, or paint within 48 hours of installation*. Learn more about your Majesty wood windows including staining, painting and warranty information.
 
What do I clean my Harvey windows with?


Airborne dirt, dust, smoke, salt spray, etc. can usually be removed by using a mild detergent and warm water solution with a soft rag or brush. Learn more about cleaning your Harvey windows.
 
What is Low-E glazing?


Low/E Glazing
 
What is the R-Value and U-Factor of Harvey window products?


R-Value and U-Factor of Harvey window products?
 
Why aren't my storm windows ENERGY STAR® qualified?


Storm windows, window films and interior doors are not eligible for ENERGY STAR® at this time.
 
What are Harvey Product Showrooms?


Harvey Product Showrooms feature homes clad with a variety of exterior building products distributed through professional contractors. The homes highlight Harvey windows and doors in an assortment of styles with various grid patterns. Many other brand-name building products are featured including siding, roofing, decking, railing and flooring. Our siding and roofing displays include many different samples, allowing you to check out styles, colors and textures first-hand.

Frequently Asked Showroom Questions
Find a Harvey Product Showroom

 
What is thermal deflection?


Thermal deflection is a rare, natural phenomenon that can occur when sunlight reflects off of a surface with enough heat to distort siding or other materials. The damage can be to one's own residence, or to a nearby home.

To learn more about this phenomenon please refer to our Thermal Deflection Information page.
 
How do I know which type of Harvey windows I have on my home?
What causes condensation on windows?
How do I operate and maintain my new windows?
What if my windows don't tilt in?
What if my windows don't close completely?
What if my sash doesn't operate correctly?
How do I replace the pivot bar in my Harvey window?
What is the moisture between the glass?
How can I install an air conditioner in my Harvey vinyl windows?
How do I remove my window screens?
How long do I have to finish my Majesty wood windows?
What do I clean my Harvey windows with?
What is Low-E glazing?
What is the R-Value and U-Factor of Harvey window products?
Why aren't my storm windows ENERGY STAR® qualified?
What are Harvey Product Showrooms?
What is thermal deflection?


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