Quick Customer Service


We've captured the answers to the most commonly asked questions by homeowners and professionals. For faster service, please click on your proper category, read carefully, and choose your area in question. Or, you may visit our Frequently Asked Questions to learn more.
 
How can I purchase Harvey products?


All of the products at Harvey are available exclusively through contractors. Therefore any and all pricing must be supplied from the contractor. If you do not have a contractor, we'll be happy to provide a list for you through our contractor referral program.
 
My existing window or door has broken, is defective or otherwise inoperable. What can I do?


Submit an inquiry to our Customer Service Department.
 
Where can I get a Manufacturer’s Certification Statement?


Download the Manufacturer’s Certification Statement as it pertains to The American Recovery and Reinvestment Act of 2009.

Please visit our Energy Star information page and learn more about Energy Star qualified products.
 
Where are Harvey's products distributed?


Currently we service all of the New England states, and portions of New York, Pennsylvania, New Jersey, Delaware and Maryland. We are unable to distribute products to other areas at this time. To see a list of our showrooms to browse Harvey products in real-life settings, click here.
 
Where can I find a contractor for my remodeling or new construction needs?


Try our Referral Program. Our referral program is our way of helping connect homeowners to professional contractors in their area that have experience installing Harvey products.
 
How can I find warranty information on my Harvey product?
 
I'm confused by all my window choices. Can you help me?
 
Where can I find a list of warranty or product service information for other products distributed by Harvey Building Products?


Warranties and product service for other products distributed and sold by Harvey Building Products must be claimed through the vendor of that product. To see a list of vendors of other products distributed by Harvey Building Products click here.
 
How do I order a replacement part for my Harvey window or door?


First, find the warranty label on your window or door product. Can't find the Warranty Label? Email us.
Pivot Bar Replacement: Once you have determined which Harvey window you own, please choose from below to select the correct Pivot Bar:

For other Replacement Parts, submit an inquiry to our Customer Service Department.
 
How do I install my replacement part that I received in the mail?


Pivot Bar Replacement instructions are found on our website.
If your product is not a pivot bar, email us and we'll send you replacement instructions.
 
How do I make a suggestion, or report a problem on your website?


We appreciate your feedback. Please use our feedback forms to let us know if
you have a:

- Problem with our site
- Suggestion for our site
 
What jobs and careers are available at Harvey?


To see current careers at Harvey Building Products, click here.
 
I have a question you have not answered.


If your question is not answered by using one of the above links, please visit our FAQ page or click here.
 
How can I purchase Harvey products?
My existing window or door has broken, is defective or otherwise inoperable. What can I do?
Where can I get a Manufacturer’s Certification Statement?
Where are Harvey's products distributed?
Where can I find a contractor for my remodeling or new construction needs?
How can I find warranty information on my Harvey product?
I'm confused by all my window choices. Can you help me?
Where can I find a list of warranty or product service information for other products distributed by Harvey Building Products?
How do I order a replacement part for my Harvey window or door?
How do I install my replacement part that I received in the mail?
How do I make a suggestion, or report a problem on your website?
What jobs and careers are available at Harvey?
I have a question you have not answered.


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